1. Preamble: At Virtual Bar, we're committed to providing the best possible preparation resources for aspiring lawyers in Washington. We understand that choosing the right bar prep system is a significant decision, and we want to ensure you feel confident in your investment. This refund policy outlines our terms for returning unused or unsatisfactory portions of your Virtual Bar subscription. 2. General Refund Policy: Full Refunds: You are entitled to a full refund within 7 days of purchase if you have not accessed any of the study materials or practice exams. simply contact our customer support team to initiate the refund process. Partial Refunds: If you have accessed some materials but no more than 25% of the content (including practice exams), you may be eligible for a partial refund based on the remaining unused portion. Contact customer support for assistance. No Refunds: Unfortunately, we cannot offer refunds after you have accessed more than 25% of the content, completed any full practice exams, or exceeded the 7-day grace period. This policy allows us to ensure the integrity of our study materials and protect the value of our program for dedicated users. 3. Additional Considerations: Technical Issues: If you experience technical difficulties accessing the platform or utilizing its features, we will work diligently to resolve the issue. If the issue persists and significantly impacts your ability to use the program, we will consider a prorated refund based on the affected period. Misrepresentation: If you believe you were misled or misinformed about the program's features or effectiveness, please contact customer support. We will investigate your claim and work towards a fair resolution, which may include a refund depending on the circumstances. Changes in Circumstances: If unforeseen circumstances, such as a change in your study schedule or bar exam date, prevent you from utilizing the program effectively, please contact us to discuss potential options. We may consider flexible solutions such as extending your access period or transferring your subscription to another user. Communication: We encourage open communication and strive to address your concerns promptly and fairly. Should you have any questions or concerns regarding this policy, please don't hesitate to contact our customer support team via email at [insert email address] or phone at [insert phone number]. 4. Contact Virtual Bar For questions or contact regarding this Agreement, please use the following information: Virtual Bar Kruel Tech LL.C 1125 19th Ave SE Everett WA, 98208 (425) 633-9365 contact@krueltech.com
